Shipping policy

What is Scarf By Birds Shipping Policy?

We strive to deliver products purchased  in excellent condition and in the fastest time possible.  A shipping charge of ₹99 will be applicable to all the orders cod orders &₹58 will be charged for Paid order 
If the order is cancelled (before it is shipped from our warehouse), lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

How do I check the status of my order?

You will receive the order confirmation email and sms once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on scarfbybirds@gmail.com

How can I check if Scarf By Birds delivers to my PIN Code?

You can find out if delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has been updated.

How long will it take for Delivery?

Once your order is confirmed, we usually take 1-2 days for processing then after the delivery time depends . on your pincode, usually in metro cities it take about 2-3 days and for non metro areas and zone E it could take about 5-6 days to reach. For most of the order we use Air Express Service to cater the fastest Delivery time 

How are orders placed on Scarf By Birds delivered to me?

All orders placed  are dispatched through our courier partners such as bluedart, Delhivery Etc.

Does Scarfbybirds deliver products outside India?

No. At this point,  only delivers products within India.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
  • Please do not use the item for which claim is being raised.
  • You may be required to share information’s like, short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
  • The refund for prepaid/Cash on delivery orders will be done after the investigation
  • You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
  • Failure to provide adequate information about the case.
  • Failure to provide snapshots of the packet and box(if any)
  • If a pilferage delivery was received, pilferage claims must be made the same day.
  • You must not dispose the packaging for at least 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.